Sustaining and troubleshooting services

For your finished products

If you are facing unexpected failures and field issues we can help you investigate and troubleshoot.

Use Cases

We want to make our expertise and experience available to companies facing product failures and field issues.

You have a product or electronic goods in the market that exhibit unexpected issues and failures

Your product was designed by a different engineering team and you are facing challenges resolving failures for this reason

The issues involve a specific technology with which you have no experience

You are investigating issues internally but you need an external point of view and a partner to bounce off ideas and challenges

You don't have the required EE expertise or the bandwidth to investigate these kinds of issues

Troubleshooting existing products

Particularly challenging due to the sporadic nature of failures that can result from the interaction of cross-functional domains, such as electrical and software, in combination with user interaction.

Troubleshooting of finished products process

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Whether you are an established company or an independent inventor we offer the right collaboration system to support your needs and provide accessible services.

FAQ

We are based on a remote collaboration model. By utilizing a set of project management and design automation tools developed over the years, we are able to cut project overhead and provide high-quality services at competitive rates.

We offer PCB-level electrical engineering expertise, including system architecture, detailed schematic design, and layout. We have serviced many industries and worked with various technologies within the electrical engineering discipline.

You can submit your requirements online, and we will design and prototype the board for you. The requirements can be submitted using our online tool or by uploading your own requirements document. An engineer will contact you to formalize and finalize the requirements. After payment is executed, the project will start. You will receive automatic and timely notifications as the project moves forward through the predefined milestones.

This tool has been developed to capture the PCB complexity and details about the PCB implementation. It is presented as a questionnaire aimed at capturing all the system details: number of supplies and power rails, number of microcontrollers, other sensing peripherals, and other drivers and actuators. This tool allows us to capture most of the system requirements and generate a semi-automated quote. After completion, an engineer will review the output to ensure there are not undefined areas.

Yes, upon request and when needed, we can accommodate regular visits to the customer’s site and laboratories.

We rely on a network of trained engineers and contractors available to fulfill market needs. Our team is flexible and it grows as needed on a project basis.

Our lab includes power supplies, oscilloscopes, rework stations, and standard lab equipment. We add additional equipment or software tools on a project basis as required.

We support Altium Designer, SPICE simulations, Python analysis, and other tools as requested based on the technology needs.

We don’t offer software engineering services as our focus remains on electrical engineering. However, we have software engineering resources critical for the bring-up and DVT of PCB prototypes. We have engineering and product development partners who can collaborate with us to fulfill your software needs.

We don’t offer mechanical engineering services as our focus remains on the electrical engineering domain. However, we have partners with whom we collaborate to support your mechanical engineering needs.